FAQs

Retailer Questions

I’m having trouble logging in.

  • Please ensure that you have entered the correct password. Passwords are case-sensitive
  • If you just received your log-in credentials, please wait a few hours for your log-in to become valid
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I’m having trouble checking out.

  • Please make sure to check the Terms and Conditions box
  • Ensure that all items in your cart have quantities above zero
  • Double-check that you have selected the ship-to address 
  • If any promotion/pre-booking program is on, please ensure that you include the promo code or details in the comments section of the order.

Consumer Questions

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